I’ve started doing some blogging again around the e-commerce sector and e-consultancy kindly asked if I wanted to be a guest blogger for them a few times a month. I’m always keen to have a whinge in front of more people so I gladly accepted.

My first post was on a passionate topic of mine around “customer service” and I entitled the post Customer service is more important than the cheapest price. It’s had nearly 10 retweets and 10 good solid discussion comments – very pleased with it.

If you haven’t read it yet – please check it out and write your thoughts. I strongly believe in customer service needing to improve at a vast range of retailers both on and offline and focus on that above pricing.